Transcripts & Closed Captions for Instructional Video

Transcripts and/or closed captions for instructional video is an important part of creating an accessible learning experience for students. This is true for any mode of course delivery.

Outlined below is information relating to various course delivery modes and how transcripts or closed captions are created for instructional videos.

Instructor Support

Interested in creating your own written transcripts? We have a resource to help.

Online Courses

(Developed by CITL with an Academic Staff Member, or ASM)

Beginning in 2016, after consultation with the Blundon Centre, and in practicing universal design principles, CITL included written transcripts to accompany all video and/or audio learning objects added to online courses that were produced by either CITL or content authors.

These measures were on a go-forward basis with the agreement that if a student required a written transcript for media produced prior to 2016, one would be provided. These requests are often submitted to CITL by the course instructor on a case-by-case basis.

CITL obtains written transcripts in one of two ways:

  1. The course content author provides a written script which was used during the recording of the media; or
  2. CITL outsources a third-party service.

Closed-captioning is a service CITL also provides. Current practice is to make closed-captioning available when a request is made by an instructor for a student requiring it. CITL is committed to provide closed-captioning and written transcripts for all videos in development beginning in Fall 2020.

In cases where copyrighted videos are embedded into an online course, CITL does not provide written transcripts or closed captioning unless a request is made for accommodation through the course instructor or the Blundon Centre.

Online and Blended Courses


For online and blended courses that are maintained by the instructor (ie. courses without a development contract with Memorial, and not developed or maintained by CITL), the instructor is responsible for ensuring universal and accessibility design principles are practiced. Instructors should reach out to the Blundon Centre for assistance. When CITL receives inquiries for accommodation:

  1. The request is re-directed to the Blundon Centre.
  2. CITL will work with the Blundon Centre to meet the needs of the student.
  3. Any costs associated with the creation of a written transcript and/or closed caption file is the responsibility of the Department/Faculty.
    1. The Blundon Centre is responsible to contact the Department/Faculty and obtain approval for payment.
    2. CITL will work with the Blundon Centre and the Department to provide a cost estimate.
  4. CITL will be responsible for the process of obtaining the transcript from the third-party service.
  5. CITL will invoice the Department/Faculty directly.

Remote Instruction/On Campus Courses

For courses being delivered remotely or on campus, the same process for instructor-maintained courses applies. Instructors are responsible for providing written transcripts and/or closed-captioning for all video and/or audio files added to a course. If a transcript is not provided and a student requires one, a request is to be submitted to the Blundon Centre directly. CITL will work with the Blundon Centre to meet the accommodation. The Department/Faculty is responsible for all associated costs.


Centre for Innovation in Teaching and Learning

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000